Platform/Telephony
Your number, answered on the first ring.
Connect the number your customers already call, on Twilio in the US or Vobiz in India. The phone assistant answers every call, does the work and brings your team in when it should.
Live call · Clinic Front Desk
Caller“I need a follow-up with Dr. Patel.”
The life of a call
From the first ring to the follow-up.
Call transcript · +1 (415) 555-0134Twilio
“Thanks for calling Willow Family Clinic. I'm the clinic's AI assistant. How can I help you today?”
“Hi, I'd like a follow-up with Dr. Patel about my blood test.”
“I can help. Can I have your full name and date of birth first?”
“Maya Raman, 4 November 1989.”
“Thanks, Maya. Dr. Patel has Thursday at 10:30 AM or Friday at 2:00 PM. Which works?”
“Thursday at 10:30, and that's all, thanks.”
“You're booked for Thursday at 10:30 with Dr. Patel. You'll get a WhatsApp confirmation. Take care!”
After the call
The caller got what they needed. No one on your team had to pick up.
Carriers
Bring the number you have.
Paste your carrier credentials in the app. Saient checks the number is on your account, then gives you the URL to point it at.
United States & 100+ countries
- Your existing number
- Warm transfer with a spoken briefing
- Inbound answering
India
- Indian numbers (+91)
- Inbound & outbound calls
- “Call me” test calls from the dashboard
Setup in three steps
Account SID and auth token for Twilio, or your Vobiz keys. Encrypted and never shown again.
AC93bca928e1902••••••••Saient confirms the number is on your account before anything goes live.
+1 (415) 555-0134 · on your accountSet it as the number’s incoming-call URL in your carrier console.
https://…/voice/inboundOn every call
The details that make calls feel right.
Every greeting discloses it, and custom greetings that don't are refused. The recording notice is added where required.
Two words, or “wait”, “stop”, “ruko”, and it stops to listen. A cough or “mm-hm” doesn't cut it off.
Your front desk hears who's calling, whether they're verified and why, before the caller is put through.
Closed or busy: a callback task for when you open, and the caller hears when to expect it.
Emergency number first, your on-call contact texted, and the call ends so they can dial.
Listening that copes with callers who switch languages mid-sentence.
The caller's chats, visits and notes are there, and the call joins their history.
When the caller says goodbye or asks to end the call, it signs off and hangs up.
Have the assistant call your own phone from the dashboard before going live.
In your dashboard
Hear it on your own phone first.
Before patients call, the assistant calls you. You confirm every test call before it's placed, and you can interrupt it, ask for a slot or ask for a person.
Phone assistant · test
Call meFor your developers
Every call is an event too.
A call that books, or one that needs your team, reaches your CRM as a signed webhook, the same as every other channel.
POST https://your-app.example/hooks/saient
X-Saient-Event: booking.created
X-Saient-Version: 2026-10-01
X-Saient-Signature: t=1792488672,v1=5f0c…
{ "id": "evt_1042", "type": "booking.created",
"contact": { "name": "Asha Kumar", "phone": "+919800000000" },
"outcome": { "service": "Checkup", "start": "2026-10-22T10:00:00+05:30",
"channel": "voice" } }